1. Order Lead Time
All orders require a minimum of 3 days lead time from the date of confirmed payment. Custom and rush orders may be accommodated subject to availability and may incur additional charges. Please inquire.
2. Payment Policy
Orders are only confirmed once payment has been verified by Sugarcoat Bake House. Unverified payments within 24 hours of order placement may result in automatic cancellation. Please reach out to us.
3. Cancellation & Modifications
All types of orders are non-refundable once production has started. For any modifications or sudden changes (e.g. design, additional items, flavor adjustments), please reach out to us as soon as possible. We will do our best to accommodate, but changes are only possible if production has not yet begun.
4. Product Disclaimer
All products are prepared with care, ensuring freshness and safety. Designs may vary slightly from reference images due to the artisanal nature of our baked goods. Minor variations in color, size, and detailing are normal and do not constitute a defect.
5. Allergen Notice
Our products are made in a Studio Kitchen that handles wheat, eggs, dairy, nuts, and soy. While we take precautions, we cannot guarantee a completely allergen-free environment. Please indicate any allergies in the Special Instructions field.
6. Delivery
For delivery orders, the customer arranges and books their own third-party courier (such as Lalamove or Grab Express). We will email you the day before your chosen delivery date to confirm your order is ready for pick-up by your courier, which you may book any time between 10:00 AM and 7:00 PM on your delivery date. Delivery fees are separate, not included in your order total, and paid by the customer directly to the courier. Sugarcoat Bake House is not liable for delays, damages, or losses that occur once your order is in the care of a third-party courier, and customers are responsible for providing accurate details for their booking.
7. Pickup Orders
Pickup orders must be collected on the agreed date and time. If you anticipate any delays, kindly inform us as soon as possible so we can assist you. We cannot guarantee product quality beyond the scheduled pickup time.
8. Storage & Freshness
Our products are best consumed within 3–5 days of delivery. For best taste and texture, please follow these storage guidelines:
- Cookies — store at room temperature in an airtight container.
- Cakes — keep refrigerated and bring to room temperature before serving.
- Brownies — store at room temperature in an airtight container.
If you are unsure about proper storage, feel free to contact us for any advice or clarifications. Sugarcoat Bake House guarantees quality and freshness at the time of release.
9. Privacy
Personal information collected through this form is used solely for order processing and communication. We do not share your data with third parties except as necessary for delivery fulfillment.
10. Acceptance
By checking the Terms & Conditions box and placing an order, you acknowledge that you have read, understood, and agreed to all the terms stated above.
